At Theralogix, L.L.C. (“Theralogix”), we stand behind our products and quality controls. If you are not satisfied with a Theralogix product you purchased from us or one of our authorized sellers in the United States, you may request a refund or replacement product within 45 days of the date of purchase.
Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, our Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States.
How To Claim The Guarantee
To submit a Guarantee request, please contact us through our "Contact Us" form, call us at (888) 899-3899, extension 2, 8:00 am –5:00 pm, Eastern Standard Time (EST), or email us at email@example.com and have information available regarding where and when you purchased your product. You will be asked to provide proof of purchase and submit photos of your product and/or its packaging to show expiration date and lot number. You may also be asked to provide other information to assist us in processing your request.
You must submit your Guarantee request within 45 days of the date of original purchase. Please note that you are responsible for costs incurred in mailing your proof of purchase and photos should you choose to mail (rather than email) them to us. In certain instances, Theralogix may request you to mail the product to Theralogix. If such a request is made, you will be provided a prepaid shipping label.
We reserve the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in our discretion in cases of suspected fraud or where we conclude that the purchaser has abused our Satisfaction Guarantee. We may amend or terminate our Guarantee at any time without notice.
If you have any questions regarding whether a seller is an authorized seller of our products, please contact us through our Form, call us at (888) 899-3899, extension 2, 8:00 am–5:00 pm, Eastern Standard Time (EST), or email us at firstname.lastname@example.org. Please note that when buying our products on Amazon, Walmart, Target, and eBay, our only authorized seller is “Pattern.”
Effective: November 6, 2023