Frequently Asked Questions

Why are there spots on my tablets? 

We do not use any artificial dyes on our tablets. Therefore, occasionally you may notice the color of some of the nutrients showing through the natural coating.

These spots may darken over time as the tablets are exposed to moisture or air, but they are not harmful. Tablets with spots on them are safe to take.

Are Theralogix products manufactured in a nut-free facility? 

Our manufacturing facilities have cleaning and handling procedures in place for allergens to assure there is no cross contamination.

My shipment sat in my hot mailbox for days. Is it still safe to take? 

Our products undergo accelerated stability testing after the product has gone through the same “customer journey” of being shipped from our distribution center to the testing center through the postal service. This stability testing ensures that our products can withstand temperatures as high as 140 °F with relative humidity of 80% for a minimum period of three months without affecting safety or quality. It’s our guarantee to you that our products can travel safely in warmer temperatures.  

During seasons of high temperatures, it is not uncommon for softgels and capsules to become tacky during shipping and stick together. During our testing we found that this has not affected the nutrients inside the softgels or capsules. Once the product has cooled down, the softgels and capsules will loosen up by gently shaking the bottle. 

Where is the scoop in my Ovasitol canister?

If you cannot find the scoop in your canister, it may be located underneath the powder near the bottom of the canister. You may need to use a utensil to locate the scoop.

Are Theralogix products dye-free? 

Yes. All Theralogix products are free of artificial dyes. We only use natural colorants in all of our products.

Are Theralogix products gluten-free? 

Yes. All Theralogix products are certified gluten-free. Each Theralogix product is tested by NSF International for content accuracy, purity, and freedom from contaminants. During this testing process, each product is also tested to confirm that there is no gluten present.

How do I report an adverse reaction?

Theralogix takes your health seriously. In the unlikely event that you do not tolerate one of our supplements, please contact us at 800-449-4447 or email inquire@theralogix.com.

How long will it take for my order to process?

Orders are processed twice a day for quick processing. For the best chance of updating your order, please call 1-800-449-4447.

Orders received before 1 pm EST on weekdays will ship the same day. Orders placed after 1 pm EST will ship the next business day.

To place a one-time order, call 800-449-4447. Additional shipping charges may apply.

If at any time you wish to stop auto-refill shipments, change your next ship date, or update your information, you can do so by managing your account online or by calling toll-free 800-449-4447. Changes you make will affect your future shipments but will not affect those that have already been processed.

What is the difference between a Provider Referral Code (PRC) and a Promo Code?

A PRC is a numerical code issued to healthcare providers to share with their patients. It provides a reduced price to customers ordering on the Theralogix website.

A promo code is associated with a special discount or offer, and will be communicated by Theralogix.

Both a PRC and a promo code can be applied to the same order.

Where do I enter my PRC or promo code? 

You will be able to enter your PRC directly on the product page to view the PRC pricing.

You will also have an opportunity to enter a PRC code and/or promo code at checkout.

How do I log into my account?

To log into your account, click "sign in" in the top right corner or your screen or click here.

What are the benefits of the Theralogix subscription program?

Dietary supplements are meant for long-term, continuous use and our subscription program assures that you will receive an uninterrupted supply of the nutrients you need. Customers who choose subscription also enjoy free shipping on all orders.

What is the return policy for Theralogix products? 

Click here to view our return policy.

I lost the PRC given to me by my healthcare provider. Can I still order? 

Yes. If you have lost the PRC from your healthcare provider, please contact Customer Service at (800) 449-4447 or by using the Contact Us form.

Do you ship to locations outside the United States?  

Theralogix ships to anywhere the U.S. postal service will ship, including US territories and APO addresses.

For those located in Canada, you can order from theralogix.ca.

How long will it take to receive my order?

For customers enrolled in our auto-refill program, all products include free standard shipping (2-5 business days) within the United States. Refill shipments will be shipped automatically just before your current bottle runs out. Please note: for AK & HI, surcharges may apply. 

Priority mail (delivery times vary) is available for an additional $3 charge. If you have chosen priority mail, your first shipment will be sent priority mail. Future shipments will be sent by standard mail and timed to arrive when you need your refill.  

How can I change my address, phone number, or email address? 

You can either log in to manage your account online, chat with one of our Customer Service representatives by clicking the "Chat" button at the bottom of your screen, or give us a call at (800) 449-4447. 

Changes you make will affect your future shipments but will not affect those which have already been processed. 

How can I change my next ship date? 

You can either log in to manage your account online, chat with one of our Customer Service representatives by clicking the "Chat" button at the bottom of your screen, or give us a call at (800) 449-4447. 

Changes you make will affect your future shipments but will not affect those which have already been processed. 

How can I cancel my subscription?

If you wish to stop your subscription, you can do so at any time. 

You can either log in to manage your account online, chat with one of our Customer Service representatives by clicking the "Chat" button at the bottom of your screen, or give us a call at (800) 449-4447. 

Changes you make will affect your future shipments but will not affect those which have already been processed. 


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