WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from the Theralogix website, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
We may, from time to time, send you targeted email marketing communications about Theralogix offerings and products: . If you wish to unsubscribe at any time, simply click on the unsubscribe link at the bottom of the email you were sent,or send an email to firstname.lastname@example.org with “UNSUBSCRIBE” in the subject line. If sending your unsubscribe request via email, please allow up to seven days for your request to be processed.
Any information we collect from you is used to help us to provide products or services to you. We may share information with third party service providers we employ solely for the purpose of providing Theralogix products or services to you.
Theralogix does not share your information with any third party not associated with delivery of our products and services to you. In other words, we do not share or sell your information to advertisers or marketers. We only collect your info to provide our products and services to you.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we infer that you consent to our collecting this information for transactional purposes.
We may use your personal information for a secondary reason, like marketing our products to you, in which case we will either ask you directly for your expressed consent (i. e. an online opt-in process, or via an offline, printed disclaimer), or provide you with an opportunity to opt out of these communications.
How do I withdraw my consent?
If you would like to withdraw your consent for us to contact you, and for the continued collection, use or disclosure of your information, you may do so by contacting us at email@example.com or mailing us at: Theralogix, LLC, 401 E. Jefferson St, Suite
108, Rockville, MD, 20850, USA. We will cancel all active orders associated with your account and delete all associated information from our records.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
The Theralogix e-commerce website is hosted on Shopify, Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Shopify stores your data on a secure server behind a firewall.
Payments to Theralogix are transacted through National Fulfillment Services, a third-party provider of fulfillment services. National Fulfillment Services is Payment Card Industry Data Security Standard (PCI-DSS) level 1 compliant. Your purchase transaction data is encrypted and is stored onlyso long as is necessary to complete your purchase transaction. After your transaction is complete, your purchase transaction information is deleted. For orders enrolled in the auto-refill program, payment card data necessary for periodic payment re-authorization is kept in compliance with PCI-DSS standards.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Cookies are used to perform helpful shopping (Shopify) functions like storing information about your session and saving the items you added to your shopping cart for up to two (2) weeks.
Opting out: You can opt out of targeted ads served via specific third party vendors by visiting the Digital Advertising Alliance’s Opt-Out page or the Network Advertising Initiative’s Opt-Out page.
General Data Protection Regulation (EU): The Theralogix website complies with the provisions of the GDPR through our partnerships with Shopify (website hosting), and Marketo (email provider). Further details regarding GDPR compliance policies can be found by contacting these specific providers.
CALIFORNIA CONSUMER PRIVACY ACT [CCPA]
What do we do with your information that we collect?
There are three general categories of information we collect: (1) Information you give to us; (2) Information we automatically collect from your use of the Site or the Service we provide; (3) Information we collect from third parties.
We use your information in several different ways. What we do with your information depends on when we collect it and what we collect.
1) Information you give to us
- Your name and contact details (such as your email address, mailing address, phone number, and password)
- Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)
- Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels)
How we use information you give us
Why we collect
We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site, and to fulfill our contract with you when you place an order.
Accept payment, fulfill orders, provide refunds
We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law.
Sending you account information
We need your name and contact details to deliver important account information to you, such as order confirmations and notices.
Communication, marketing and advertising
We may use information you provide to us to deliver and personalize our communications with you, or to administer other promotional activities.
2) Information we automatically collect from your use of the Site or the App
- Purchase history and saved items (such as what you bought and what you've placed in your cart or saved)
- Data and device information (such as details about how you've used the Site, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks)
- Geo-location information (such as IP address, browser information or mobile GPS information)
|How we use information we automatically collect||Why we collect it|
|To provide customer service and process returns||We use your saved products to help you make a purchase, and we use your purchase history to effectively and successfully complete our purchase and return transactions with you|
To create and maintain a secure environment
|We use automatically collected information to comply with applicable law|
Analytics, training and quality assurance
|We may use automatically collected information to perform internal analytics, detect and prevent fraud, and improve our services and offerings|
Communication and marketing
|We may use automatically collected information such as cookies and similar technologies to provide the most relevant communications to you.|
3) Information we collect from third parties, including third party services (for example if you link or connect to the Site from your Google, Facebook, or Instagram or Twitter accounts) or other sources (such as affiliates with whom we partner)
- Your name and contact details (such as your email address, mailing address, phone number and password)
- Other information (such as demographic data, fraud detection information and information about you and your activities, experiences and interactions on and off the Site)
|How we use information from third parties||Why we collect it|
Communication and marketing
|We may use information we collect or receive from third parties to deliver and personalize our communications with you, or to administer other promotional activities.|
|We may obtain your information from a friend or other contact who wants to invite you to use the Site. We will use your information to facilitate your invitation and administer our referral program.|
To create and maintain a secure environment
|We may obtain your information from third party service providers and/or partners (e.g. identity verification services) and combine it with information we have about you for fraud prevention and risk assessment efforts.|
When We Share Your Information
We share your information with the following categories of recipients as an essential part of being able to provide the Site, and the Service, including customer service, to you:
- Theralogix subsidiaries and affiliates.
- Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, and delivery companies.
AGE OF CONSENT
By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at:
Theralogix: Privacy Compliance Officer
401 E. Jefferson St, Suite 108,
Rockville, MD, 20850, USA