What do we do with your information?

As part of the buying and selling process, we collect personal information when you purchase something from the Theralogix website. This includes your name, address, email address, and phone number (if applicable).

When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 

We may occasionally send you targeted email marketing communications about Theralogix promotions and products. If you wish to unsubscribe, click on the unsubscribe link at the bottom of the email you were sent. 

Theralogix uses your information solely to provide you with products and services, and we do not sell it to advertisers or marketers. We only share your information with third-party service providers we employ, who are involved in delivering our products and services.  


How do you get my consent? 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we infer that you consent to us collecting this information for transactional purposes. 

If we use your personal information for a secondary reason, we will ask directly for your expressed consent (online opt-in or disclaimer) and provide you the ability to opt-out of these marketing communications at any time. 

How do I withdraw my consent? 

If you would like to withdraw your consent for us to contact you, and for the continued collection, use, or disclosure of your information, you may do so by contacting us at or mailing us at:  

Theralogix, LLC,  
401 E. Jefferson St, Suite 204 
Rockville, MD 20850  

We will cancel all active orders associated with your account and delete all associated information from our records.



The Theralogix mobile message service (the "Service") is operated by Theralogix (“Theralogix”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Theralogix’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Theralogix through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Theralogix. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18445082157 or in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Theralogix mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For support or assistance, text HELP to +18445082157 or email

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.



We may disclose your personal information if we are required by law to do so, or if you violate our Terms of Service. 



Shopify, Inc. provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s databases and the general Shopify application. Shopify stores your data on a secure server behind a firewall. 



Payments to Theralogix are transacted through National Fulfillment Services, a third-party provider of fulfillment services. National Fulfillment Services is Payment Card Industry Data Security Standard (PCI-DSS) level 1 compliant. Your purchase transaction data is encrypted and stored only as long as necessary to complete your purchase transaction.  

After your transaction is complete, your purchase transaction information is deleted. For orders enrolled in the auto-refill program, payment card data necessary for periodic payment re-authorization is kept in compliance with PCI-DSS standards. 



In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. 

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 

Keep in mind that some companies we work with might be in a different location than you or us. If you choose to use their services, your information may be subject to the laws of the location where they are located. 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 



When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.



To protect your personal information, we take proper precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. 

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. 



Cookies are used to perform helpful shopping (Shopify) functions, like storing information about your session and saving the items you added to your shopping cart for up to two (2) weeks. 

Opting out: You can opt out of targeted ads served via specific third-party vendors by visiting the Digital Advertising Alliance’s Opt-Out page or the Network Advertising Initiative’s Opt-Out page. 



If you come to Theralogix's website through an affiliate or their website, both Theralogix and the affiliate consider you as their customer. Theralogix's privacy policy applies to you even if you came through an affiliate. Theralogix may share your data with the affiliate that referred you only if you are a shared customer, and only with that specific affiliate.



The Theralogix website follows the rules of the General Data Protection Regulation (GDPR) of the European Union. Theralogix achieves GDPR compliance by partnering with our e-commerce partners. 



This privacy policy describes the categories of personal information we collect from you, the methods and business purposes of collecting such personal information, the categories of third parties with whom we may share it, and the rights you have regarding the personal information. Theralogix does not sell your personal information. Theralogix complies with the provisions of the CCPA. Any customer who wishes to receive access to the personal information collected by Theralogix, or wishes Theralogix to delete this information, should submit a request on the “contact us” page of this website. Requests can also be made to You can also designate an authorized agent to make a request on your behalf. Prior to responding to your request, we will verify your identity by matching any requested identifying information you provide against the information we have about you. 

This Privacy Policy applies to your use of our website and any information you might provide to us when you share your information with our service representatives or send us a letter, email, or chat. 


What do we do with your information that we collect? 

We use your information in several different ways. What we do with your information depends on when we collect it and what we collect. 

1) Information you give to us 

  • Your name and contact details (such as your email address, mailing address, phone number, and password) 
  • Your payment information (such as your credit/debit card number, security/CVV code, and expiration date) 
  • Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels) 


How we use information you give us   

Why we collect   


We use your name and contact information to make an account for you on our website. This is important for us to provide our services and fulfill our agreement with you when you order something from us. 



Accept payments 

Fulfill orders 

Provide refunds 

We use the information you give us, like your name and how to contact you, to complete our agreement with you and send you the things you order.  


We also use your payment information to handle payments and follow all applicable laws. 


Account notifications 

We need your name and contact details to deliver important account information to you, such as order confirmations and notices. 



Communication, marketing and advertising,  


We may use information you provide to us to deliver and personalize our communications with you, or to administer other promotional activities. 



2) Information we automatically collect from your use of the Site or the App 

  • Purchase history and saved items (such as what you bought and what you've placed in your cart or saved) 
  • Data and device information (such as details about how you've used the Site, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks) 
  • Geo-location information (such as IP address, browser information or mobile GPS information) 
  • Cookies 


How we use information we automatically collect    

Why we collect it  

To provide customer service and process returns 

We use the items you have saved on our website to assist you in making a purchase, and we use your past purchase record to effectively and successfully complete transactions with you, including returns. 


To create and maintain a secure environment 

We use automatically collected information to comply with applicable laws.   

Analytics, training, and quality assurance 

We may use automatically collected information to perform internal analytics, detect and prevent fraud, and improve our services and offerings 



Communication and marketing 

We may use automatically collected information such as cookies and similar technologies to provide the most relevant communications to you. 



3) Information we collect from third parties, including third party services (for example if you link or connect to the Site from your Google, Facebook, or Instagram or Twitter accounts) or other sources such as affiliates we partner with.  

  • Your name and contact details such as your email address, mailing address, phone number and password. 
  • Other information such as demographic data, fraud detection information and information about you and your activities, experiences and interactions on and off the site. 


How We Use Information From Third Parties 

Why We Collect It 

Communication and marketing 

Sometimes we may obtain information about you from other sources to customize and personalize the messages we send, or to manage other marketing-related activities. 


Non-member referrals 

If someone wants to invite you to use our website, they may provide us with your information. We will use this information to help you join the website and manage our referral program. 

To create and maintain a secure environment  

We may receive your information from companies we work with (like verification services) and combine it with information we already have about you. We do this to prevent fraud and evaluate any potential risks. 



When We Share Your Information 

We share your information with the following categories as an essential part of being able to provide this Site, and the Service, including customer service, to you: 

  • Theralogix subsidiaries and affiliates. 
  • Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, and delivery companies. 
  • Government and law enforcement agencies, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims. 

We share your information with third parties only as described in this Privacy Policy, with your consent, or as disclosed at the time we collect your information. We may anonymize your information and share such anonymized information with third parties for any purpose permitted by applicable laws. We do not sell personal information, even anonymized. 



When you use this website, you are stating that you are either legally an adult in your state or province, or if you are not an adult, you have gotten permission from an adult who is responsible for you to use this website. 



We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.  

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. 



If you would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at or by mail at:  

Theralogix: Privacy Compliance Officer 
401 E. Jefferson St, Suite 204, 
Rockville, MD, 20850, USA