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PRIVACY STATEMENT

 

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from the Theralogix website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We may, from time to time, send you targeted email marketing communications about Theralogix offerings, products, and other information we feel may be of interest to you. If you wish to unsubscribe at any time, simply click on the unsubscribe link at the bottom of the email you were sent, or send an email to webmaster@theralogix.com with “UNSUBSCRIBE” in the subject line. If sending your unsubscribe request via email, please allow up to seven days for your request to be processed.

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we infer that you consent to our collecting this information for transactional purposes.

We may use your personal information for a secondary reason, like marketing, in which case we will either ask you directly for your expressed consent (i. e. an online opt-in process, or via an offline, printed disclaimer), or provide you with an opportunity to opt out of these communications.  

How do I withdraw my consent?

If you would like to withdraw your consent for us to contact you, and for the continued collection, use or disclosure of your information, you may do so by contacting us at webmaster@theralogix.com or mailing us at: Theralogix, LLC, 401 E. Jefferson St, Suite 108, Rockville, MD, 20850, USA.  We will cancel all active orders associated with your account, and delete all associated information from our records.  

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY

The Theralogix e-commerce website is hosted on Shopify, Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify stores your data on a secure server behind a firewall. 

PAYMENTS

Payments to Theralogix are transacted through National Fulfillment Services, a third party provider of fulfillment services.  National Fulfillment Services is Payment Card Industry Data Security Standard (PCI-DSS) level 1 compliant.  Your purchase transaction data is encrypted and is stored only as long as is necessary to complete your purchase transaction.  After your transaction is complete, your purchase transaction information is deleted.  For orders enrolled in the auto-refill program, payment card data necessary for periodic payment re-authorization is kept in compliance with PCI-DSS standards.  

 THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

EXTERNAL LINKS

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

AFFILIATES

Customers who are referred to Theralogix via affiliates and affiliate websites are considered customers of both parties.  The Theralogix privacy policy applies to customers utilizing the Theralogix website via affiliate referrals. Theralogix reserves the right to share customer data with the referring affiliate for shared customers only, and only with the specific referral source for that shared customer. 

GDPR

General Data Protection Regulation (EU):  The Theralogix website complies with the provisions of the GDPR through our partnerships with Shopify (website hosting), and Marketo (email provider).  Further details regarding GDPR compliance policies can be found by contacting these specific providers.   

AGE OF CONSENT

By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at webmaster@theralogix.com or by mail at

Theralogix Re: Privacy Compliance Officer 401 E. Jefferson St, Suite 108, Rockville, MD, 20850, USA

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